Amidst today’s hectic digital age, companies are laser-sharp on SEO, social marketing, and pay-per-click ads. And who can blame them—these efforts generate traffic, engagement, and conversions. Yet, in the scramble to be top dog digitally, many have overlooked a quite potent marketing mechanism: direct mail.
Yes, you heard that correctly. Physical mail—the kind that comes to your mailbox—still packs an amazing punch, even in 2024. While digital marketing agencies (such as ours) excel at online growth, neglecting direct mail means leaving behind a one-of-a-kind chance to differentiate, re-engage customers, and increase ROI.
Let’s take a look at why direct mail shouldn’t be ignored—and how it can enhance your digital strategy.
Why Direct Mail Still Works (Especially in a Digital World)
1. Less Competition, More Impact
With inboxes flooded with emails and social media feeds oversaturated with ads, consumers are suffering from digital fatigue. Direct mail, on the other hand, has become a rarity—making it more noticeable and memorable.
82% of millennials find direct mail trustworthy (USPS study).
Response rates for direct mail are 5-9x higher than email (DMA).

2. Tangible = Trustworthy
There is something to be said for getting one’s hands around a piece of physical mail and building credibility. A solid postcard, brochure, or direct mail piece has more substance to it than yet another online promotional email.
3. Hyper-Targeting Offline Too
Much like Facebook Ads or Google Ads, direct mail can get quite targeted too. Based on customer information, you can make custom offers predicated on:
Location
Past purchase behavior
Demographics
Digital behavior (via digital-to-print retargeting)
4. Direct Mail + Digital = Dynamite Combination
The most effective marketing plans combine both digital and offline actions. For instance:
- Send a postcard with a QR code to a landing page.
- Follow up a campaign by email with a direct mail piece for enhanced recall.
- Employ direct mail to revive old leads who bypassed digital touchpoints.

How to Leverage Direct Mail Successfully in 2024
1. Begin with a Clear Objective
- Lead generation? Send a trial offer or special discount.
- Customer retention? Treat loyal customers with VIP benefits.
- Brand awareness? Leverage grabby design and storytelling.
2. Personalization is Key
Generic mail is discarded. Personalized mail is opened. Use:
- The customer’s name
- Previous purchase history
- Localized messages
3. Track & Measure Success
Yes, you can measure direct mail ROI! Use:
- Unique promotion codes
- Custom URLs (e.g., 7thgrowth.com/offer123)
- QR codes with analytics

4. Test & Optimize
Like A/B testing in digital marketing, experiment with different:
- Headlines
- Designs
- Offers
- Mailing frequencies
Final Thoughts: Don’t Ignore Direct Mail
While digital marketing is critical, direct mail can provide something digital can’t—a tangible, memorable contact point that breaks through the clutter. For Canadian (and global) businesses, the combination of both methods can create higher engagement, greater trust, and improved conversions.
At 7th Growth, we’re about data-driven, multi-channel marketing—whether that’s SEO, social media, email, or plain old-fashioned mail. Looking to mix up your marketing mix? Perhaps it’s time to re-think direct mail.
Tried direct mail in your marketing plan? What did work (or not)? Let us know below!